When you use Jilibo, you share certain personal information with us. This Privacy Policy clearly explains what information we collect, how we use it, and how we keep it secure.
Jilibo believes privacy is a fundamental right. This policy has not been written in clever legal language — we've aimed for plain, clear English so every member can understand it. By creating an account or using Jilibo's services, you agree to this Privacy Policy.
This policy applies to the jilibo.world website, Android and iOS mobile apps, and all jilibo services. Our core commitment is simple — your data will never be sold to third parties.
In brief: Jilibo collects your data solely to improve our services and keep your account secure — not for advertising or to sell to third parties.
Jilibo collects information from you in several ways. Some information is provided directly by you, while some is collected automatically.
Full name, date of birth, National ID number, and passport details (for KYC verification).
Email address, mobile number, and residential address (optional).
Payment methods, deposit and withdrawal history, and transaction records.
IP address, device type, operating system, and browser version.
Games played, betting history, login times and locations, session duration.
Support chat history, email correspondence, and records of complaints and requests.
Please note: Jilibo never stores full payment card numbers or CVV codes directly. Sensitive payment information is handled separately by our payment gateway services.
Jilibo uses your information only for specific, defined purposes — never for anything unnecessary. The key purposes are outlined below.
Jilibo uses multiple layers of security to protect your data. These measures are continuously updated to defend against new and emerging cyber threats.
That said, no digital system is 100% secure. Please take a few precautions on your end: use a strong password, never share it with anyone, and keep 2FA enabled.
Cookies and similar technologies are used on the Jilibo website and app. A cookie is a small data file stored on your device that helps enhance your browsing experience.
| Cookie Type | Purpose | Duration | Purpose |
|---|---|---|---|
| Essential cookies | Maintaining login sessions and security | Upon Session End | |
| Functional Cookies | Remembering your language and theme preferences | 1 Year | |
| Analytics Cookies | Reviewing site usage | 2 years | |
| Performance cookies | Monitoring load times and detecting errors | 30 days |
You can disable cookies through your browser settings. However, turning off essential cookies may affect certain Jilibo features, such as keeping you logged in during a session.
As a jilibo member, you have several important rights over your own data. Exercising these rights is completely free of charge.
You can request to see what information Jilibo holds about you. Submit a request to support and the data will be provided within 30 days.
You can correct any inaccurate or outdated information. Update it through your account settings or by contacting support.
After account closure, you may request deletion of all data not subject to legal retention requirements.
You can request that your data not be used for specific purposes, particularly for marketing.
You may request an export of your data in a machine-readable format.
You can object to your information being used for any purpose. Jilibo will review your request accordingly.
To exercise any of these rights, email support@jilibo.world or reach out via the in-app live chat. Requests will be processed after your identity has been verified.
Jilibo's services are intended for users aged 18 and above. We do not knowingly collect information from minors. If we are informed that a minor's data has been collected, we will immediately delete that data and close the account.
A note for parents: if you discover that your child has created a Jilibo account, please contact support@jilibo.world immediately. We will take the necessary action promptly.
Jilibo does not retain your data beyond what is necessary. Different types of data have different retention periods.
After the designated retention period, data is permanently deleted or anonymized in a way that can no longer be linked to any individual.
For any questions or concerns about our Privacy Policy, feel free to contact us directly. We can respond to all enquiries in Bengali.
Jilibo reserves the right to update this Privacy Policy as needed. Members will be notified of significant changes in advance via email or in-app notification. Continued use of Jilibo after any changes constitutes acceptance of the updated policy.
Millions of people share their information with Jilibo in trust. Honoring that trust is our highest priority.
Many people assume a privacy policy is just legal boilerplate not worth reading. In reality, it tells you exactly where your data goes and who has access to it. That's why Jilibo has written this policy in plain, easy-to-understand language.
The information you provide when registering with jilibo — your name, mobile number, and email — is used primarily to create and verify your account. It is later used for payment processing and customer support. It is not used for any other purpose.
Many websites make money by selling user data to advertisers. Jilibo does not — our business model is built on the services we provide, not on selling your data. This isn't just a policy statement; it's how we actually operate.
Many users are cautious about KYC verification — wondering whether it's safe to submit a photo of their national ID. That's a fair concern. At Jilibo, KYC documents are stored in a separate encrypted storage system that general staff cannot access. Only authorized members of the compliance team can view these documents when required.
Another topic worth clarifying is cookies. There are a lot of misconceptions about them — but not all cookies are bad. Jilibo's essential cookies are required for the site to function properly, such as keeping you logged in. Analytics cookies only track aggregate data like how many people visited a page; they do not identify you personally.
Why Our Members Trust Us
All communication from your device to jilibo's servers is secured with 256-bit encryption. No one in between can read your data.
Jilibo never sells your personal data. No information is ever shared with advertisers or data brokers.
You always have the right to view, correct, or delete your personal data — submit a request at any time.
Independent cybersecurity experts regularly audit Jilibo's systems to identify and address any vulnerabilities.
Everything is written in plain, accessible language — not complex legal jargon — so every member clearly understands their rights.
Data is automatically deleted once it is no longer needed. There is no reason to hold on to information beyond its required retention period.
Your privacy is fully protected at Jilibo. Register now on a trusted platform and enjoy the best gaming experience in Bangladesh.
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